Refund policy

Refund & Returns Policy

Effective: October 8th, 2026

Cradl is a brand of BUILTBYAI LLC ("Cradl," "we," "us"). Every order is covered by our 180-Night Comfort Guarantee.

The guarantee. Try your Cradl for up to 180 days from the date it is delivered. If you are not happy with it for any reason, contact us within that window and we will refund the full price of the item. Return shipping is on us.

How to start a return

  1. Email backyabbot@gmail.com with your order number and a sentence on why it didn't work for you. The reason is optional, but it helps us improve.
  2. We reply within 2 business days with next steps. In most cases we email a prepaid return label to 35 Marblehed RD, Windham NH. In some cases we may refund you without asking for the item back.
  3. Pack the item (original packaging not required) and drop it off within 14 days of receiving the label.
  4. We issue your refund within 5 business days of the return being scanned in, or right away if no return is needed.

Refunds. Refunds go back to your original payment method. Your bank may take 5–10 business days to post it. Original shipping charges, if you paid any, are refunded too. We do not charge restocking fees.

Gifts. Gift recipients can return with the order number or the purchaser's email. The refund goes to the original purchaser unless they ask us to issue store credit to the recipient.

Damaged, defective, or wrong items. Email us within 30 days of delivery with a photo. We will send a replacement or a full refund, your choice, at no cost to you. This is in addition to the 180-day guarantee.

Exchanges. We don't do direct swaps. Start a return for a refund and place a new order for the item you want.

Limits. One guarantee return per customer per product, to prevent abuse. Items must not be intentionally damaged. Returns sent to any address other than the one we provide may not be received or refunded. Bundles and free gifts: if you return a paid item that unlocked a free gift, we may deduct the gift's listed price from the refund or ask for the gift back.

Cancellations. You can cancel for a full refund any time before your order ships. Email us as soon as possible; once it ships, use the return process above.

Questions: backyabot@gmail.com